Table of Contents
Modern-Day Western Unions?
Survivors
Threats to AAA
Partners to AAA
OnStar Alliances
Competitors to AAA
The Road Ahead
Who Does AAA Call?
Building on Customer Intimacy
What Business(es) is AAA in?
One Example: Used Car Market
++s & --s
Minimum Standards
Local or National?
A New Structure |
Author: Brandenburger and Nalebuff |