Deming Balls

Your new human resource person is a big fan of incentive schemes (punishments and rewards) as well as retraining. To humor him, you ask your regional manager to bring you the weekly sales numbers of the twenty five salesmen and saleswomen you have in the Southwest region. Given the data, decide what to do for each person.

Once you have made up your mind, hit the 'Apply Actions' button and you will discover the result of this action on next quarter's sales.

(If you would like to redo the experiment, hit reload and you can try again.)

After you have done the experiment once (or enough times that you feel comfortable with interpreting the results), please indicate what you think the effectiveness is of punishments, retraining, and rewards compared to doing nothing.

For each worker, select an action to take as follows:

Action Meaning
Punish Dock salary
Retrain Send to special sales tutorial taught by Ravi Dhar
Do nothing Do nothing
Promote Pay bonus

Once you have completed selecting actions, click the button at the bottom of the form to see the change in performance.

Here are some summary statistics to help you evaluate the performances:

Average performance:
Standard deviation:
Top 20% performance:
Bottom 20% performance:

Worker Performance Rating Punish Retrain Do Nothing Promote  Change in Performance
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25

Average change in performance for those who were:
Punished
Retrained
Do Nothing
Promoted

What do you think?

Correct theory:

Explanation:

 

 

 

JavaScript by Sean Kline